MyGPonline powered by Smart Care Doc Terms and conditions.

Please read these terms and conditions carefully so that you understand them. These terms cover all the services we provide to you through the MyGPonline App or any other platform such as websites.

Any references to Smart Care Doc refer to Smart Care Doc International Limited a company registered in UK&I (Company number NI624424) registered office Channel Wharf 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE.

Any references to MyGPonline refer to a service provided by NAGP Ireland The National Association of General Practitioners 17 Kildare Street, Dublin 2,

These terms also cover the websites set out below www.smartcaredoc.co.ukhttps://nagp.ie/

These terms explain, what is required from you to provide you with the online consultation service. You will be asked to accept these terms as part of your account registration. We may update the terms as required and if your rights change, we will always notify you of this. If you do not agree to, or cannot comply with, these terms as amended, you should not use the App or Website. You will be deemed to have accepted these terms as amended if you continue to use the App or Website after any amendments are made.

Our Privacy Policy sets out how your personal information will be used by us, which can be accessed as part of the account registration process, via the App, and on our Websites.

You can get in touch with us in the following way:

For Smart Care Doc support@smartcaredoc.co.uk

For NAGP info@windzorpharma.com

Introduction

Smart Care Doc International limited are providing a platform via NAGP Ireland to your own GP to enable them to offer you a secure online appointment. All medical advice you receive is covered under your GP’S terms and conditions. The telemedicine consultation will take place under the same GMC (Ireland) guidance as if the remote GP was face-to face with you.

No responsibility is accepted by Smart Care Doc International Limited for any medical advice given or any actions taken by either you the patient or your GP either before, during or after the online consultation. You are encouraged without exception to ensure that any information you provide is honest, legitimate and an accurate representation of your symptoms and health just as you would in a face to face consultation.

General

  • The online consultation service is not suitable if you have a condition or concern that you think will require a physical examination.

  • If you think you may have difficulty explaining, communicating or demonstrating your medical needs through an online consultation you are advised to seek a face to face appointment. 

  • A card payment will be taken when each online consultation is booked. Fees can be obtained from your GP as normal. 

  • If the online consultation is cancelled, then any fees paid will be refunded by your GP. Please contact your surgery for details of refunds available.

  • No refunds are available from Smart Care Doc international limited.

  • In the event of you requiring a diagnostic test you will be asked to attend your usual GP or clinic for the test to be undertaken.

  • Diagnostic tests will be charged on top of the consultation fee however, the GP will be able to give you an approximate cost of the required tests during your consultation.

  • All services are currently only provided in English if you need the services of an interpreter please use the face to face service.

  • You must be over the age of 18 to use the MyGPonline service.

  • You should not register on behalf of anyone other than yourself.

  • You should ensure that you have a working smart device.

  • You are responsible for ensuring that you are in a private and secure area to maintain your confidentiality.

  • If you are accessing our services from outside the UK, you should check whether it is lawful to access our services in the territory where you are. Remember we will not be able to prescribe medications to you outside Ireland.

  • We reserve the right to terminate an appointment if the consultation becomes abusive.

Technical requirements for using the MyGPonline app

The app needs certain data from you in order to work

It operates on either an android device or apple device

It requires a consistent data connection

If you are using a wireless connection to access the App you use avoid public Wi-Fi facilities and ensure the wireless network is secured with WPA-2 security.

We recommend that you download any updates available to you for the app and that you are using the latest version at all times.

In the event of the GP not starting your telemedicine appointment at the designated time please remain in the virtual waiting room, if you log off you may miss your appointment. If we are running exceptionally late, we will endeavour to contact you using your phone details.

Please remember that your internet provider could levy a data charge for using this service.

Using the MyGPonline app powered by Smart Care Doc

You are allowed to use the app to hold an online consultation with your GP.

You must not modify or change the app or its contents in any way.

The app or its contents must not be copied, resold, duplicated or reproduced in any way for either non-profit or commercial concern.

You must not introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

We take the utmost care to ensure that our platforms are free of all harmful malware etc, but you should take your own precautions to ensure that you are fully protected when using an internet linked device.

You should also be aware of the sort of confidential information you are exchanging with your GP during the consultation and ensure that it is kept secure by using the appropriate anti snooping / antivirus software.

Any attack on the MyGPonline app via a denial-of-service attack or a distributed denial-of service attack, would commit a criminal offence, we will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

You may not use the logo’s or trademarks of either Smart Care Doc or NAGP without explicit written permission.

Limitations on our service provision

Occasionally we may not be able to provide online consultation services to you due to events outside our control. We are not responsible to you for this, but we will notify you as soon as possible and take steps to correct any issues causing disruption to our services. 

Recording consultations

We do not record consultations and we would ask that you do not either.

Privacy and security

Smart Care Doc international limited complies with the General Data Protection Legislation (May 2018 GDPR). We do not hold any of your personal medical data, it remains within your GP’S electronic patient record system. We hold only the following information to allow you to book and hold your appointment securely online:

Name Date of birth Gender Username Password Mobile Number

We will use the information you provide with other information we obtain about you to administer and provide the services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services e.g.  your own GP.

We will never use your information to offer you other goods or services.

Complaints and disputes

You can contact us at any time on the email address or phone number given at the start of these terms and conditions.
 
We will always try and resolve complaints quickly, please be aware that we can only deal with complaints regarding the MyGPonline platform and not about the care you receive from your GP any issues regarding this are dealt with through your own GP’S complaints procedure.

If you would like to make a formal complaint regarding the online consultation platform you can do so in writing to email info@windzorpharma.com
MyGPonline NAGP Ireland The National Association of General Practitioners 17 Kildare Street, Dublin 2. Please submit your complaint as soon as possible and within 6 months of discovering the issue. 

If you are not the patient, but complaining on their behalf, you must have their permission to do so.

We will acknowledge your complaint within 3 working days of receipt and will aim to have fully investigated it within 20 working days from the date it was received. Any delays will always be communicated with you. Please note a working day is Monday to Friday excluding public holidays.

Cancelling appointments.

You may cancel your online appointment via the MyGPonline app however any cancellation charges would be subject to the same terms and conditions as normally apply within your GP practice. Please contact your surgery for further details.

Privacy policy SmartCareDoc International Limited

We are governed by the following guidelines and legislation:

Data Protection Act 1998

General Data Protection Regulations (GDPR) 2018

Access to Health Records Act 1990

Freedom of Information Act 2000

Public Records Act 1958

Copyright Design and Patents Act 1988

International Organisation for Standardisation (ISO) – Information Security Management

What information do we collect about you and why?

SmartCareDoc International limited process personal information and data in order to enable us to support the provision of services to patients, maintain our own accounts and records, promote our services, and to support and manage our employees.

We also use information to support and monitor our services to enable the delivery of high-quality services. This type of information will usually be provided in an aggregate or anonymised form, so that we cannot identify an individual.

SmartCareDoc International limited may ask for and hold various details of personal information regarding yourself which will be used to provide our services. The data collected may include the following:

  • Basic Personal details such as your name, address, date of birth, email address, phone number, current General Practitioner (GP)

  • Any contact we have had with you such as phone calls, letters or emails

  • Employment details, for example for those that work for us either directly or are commissioned by us to provide a service

  • Marketing preferences and services, for example details of the services access or offered by providers

  • Responses to surveys, where individuals have responded to surveys about online healthcare issues

  • User IP addresses in circumstances where they have not been deleted, clipped or anonymised

  • Any further information that you choose to tell us

The information and data described above is collected in a number of different ways and can include:

  • Information directly given to us by yourself

  • Marketing opt ins

  • Completed satisfaction surveys

How your Information and Data is used:

  • To ensure that you are able to use our products safely and effectively

  • To ensure effective working with other organisations e.g your GP.

  • To ensure that our services meet your current and any future needs

  • To ensure that the service we provide is to the highest standard and can be reviewed as necessary

  • To provide you with any goods and/or services that have been ordered

  • To contact you with regards to any enquires that have been made

  • Marketing activities for example to send you other information such as newsletters or product releases that we feel may be of interest to you unless you have asked us not to.

  • For Research and Audit purposes

  • To prepare statistics on performance

  • In order to train Healthcare Professionals and support staff

  • To help us to establish, exercise, or defend legal claims

How your Information and Data is kept safe, confidential and retained:

To protect your confidentiality, it is important to us that all of your information is kept safe and secure.

Information and data that is collected is kept within secure electronic record. Access to these records is restricted to only those who require access.

The Data Protection Act 1998 and as of 25th May, GDPR, regulate the processing of personal information and data. The strict principles within these Acts govern our duty and our use of any data. SmartCareDoc International limited is registered with the Information Commissioner’s Office (ICO) and details of this can be found on their website:https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/

Enter our registration number: ZA327830

The use of Technology allows us to protect personal data in various ways, including the restriction of access. When keeping your information safe, our guiding principle is that we are holding your data within the strictest confidence.

Everyone that works within SmartCareDoc International limited is subject to the Common Law Duty of Confidentiality, the Data Protection Act 1998 and GDPR 2018.

Information that is provided to us in confidence will only be used for the purpose that it was collected for, unless there are other circumstances which are covered by law.

All SmartCareDoc International limited are required to undertake training in Data Protection/GDPR, Confidentiality, IT and Cyber Security and other specialist training dependent on job role.

Who will your Information and Data be shared with:

To enable us to fulfil our duties and ensure that the best service possible is provide we will need to share information about you with others. We may need to share your information with a range of other parties including Health care organisations and regulatory bodies. You may be contacted by any one of these organisations for a specific reason, the organisation will have a duty to be able to tell you why they are contacting you.

Where appropriate and in accordance with local laws and requirements, we may share your personal data, in various ways and for various reasons, with the following categories of organisations:

  • The NHS

  • The HSE

  • Third party service providers who perform functions and tasks on our behalf (including external consultants, business associates and professional advisers such as lawyers, auditors and accountants, technical support functions and IT consultants)

  • Third party outsourced IT and document storage providers where we have an appropriate agreements and protections in place

Where your information is shared with other organisations, an information sharing agreement will be drawn up to ensure that all information that is shared is done so in a way which complies with all relevant legislation.

Your right to withdraw consent:

You have the right to refuse and/or withdraw you consent to information sharing at any time. You will have any possible consequences of this fully explained to you. This could include being unable to use our services.

Contacting us regarding your Information and Data:

One of the main objectives of GDPR is to protect and clarify the rights of EU citizens and individuals in the EU with regards to data privacy. This means that you retain various rights in respect of your data, even once you have given it to us. These are described in more detail below.

Within SmartCareDoc International limited there is a senior person who has responsibility for protecting the confidentiality of all of your information.

Under GDPR this person is known as the Data Protection Office (DPO). They can be contacted with any queries relating to your Data and how this is being used .support@smartcaredoc.co.uk

Under The Data Protections Act 1998 and GDPR any person may request access to the information (with some exemptions) that is held about them.

Data Subject Access Requests (DSAR):

Within the law you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following:

  • You may be asked you to verify your identity, or we may ask you for more information about your request

  • Where we are legally permitted or obliged to do so, we may decline your request, if this is the case you will receive an explanation why if we do so.

Right to erasure:

In some situations (for example, where your data has been processed unlawfully), you have the right to request us to "erase" your personal data

Your request will be responded to within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree if certain limited conditions apply.

Once your request has been agreed, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. This will in turn minimise the chances of you being contacted in the future where your data is collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.

You can unsubscribe to our marketing at any time by contacting us and letting us know your preference.

Right to lodge a complaint with a supervisory authority:

You also have the right to lodge a complaint with your local supervisory authority, details of which can be found below:

The Information Commissioner's Office:

0303 123 1113

casework@ico.org.uk

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

How do we store and transfer your Information and Data internationally?

In order for us to operate in the most efficient way, it is possible that we may have to transfer or store your data internationally. Currently SmartCareDoc limited do not do this.

It is important to us to make sure that your data are stored and transferred only in ways which are secure. Therefore we will only transfer personal data outside of the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example:

-By way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the EEA to data controllers and processors in jurisdictions without adequate data protection laws; or

-By signing up to the EU-U.S. Privacy Shield Framework for the transfer of personal data from entities in the EU to entities in the United States of America or any equivalent agreement in respect of other jurisdictions; or

-Transferring your data to a country where there has been a finding of adequacy by the European Commission in respect of that country's levels of data protection via its legislation;or

-Where it is necessary for the conclusion or performance of a contract between ourselves and a third party and the transfer is in your interests for the purposes of that contract(for example, if we need to transfer data outside the EEA in order to meet our obligations under that contract if you are a Client of ours); or

-Where you have consented to the data transfer.

-We may transfer your data outside of the EEA in order to complete our service with you and it is in the best interests of your patient pathway.

To ensure that your personal information receives adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the law on data protection.

Changes to the SmartCareDoc International limited Privacy Policy:

Any changes to this Privacy Policy will be posted on our web site www.smartcaredoc.co.uk.

So you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

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