MyGPonline powered by Smart Care Doc Terms and conditions.
Please read these terms and conditions carefully so that you understand them. These terms cover all the services we provide to you through the MyGPonline App or any other platform such as websites.
Any references to Smart Care Doc refer to Smart Care Doc International Limited a company registered in UK&I (Company number NI624424) registered office Channel Wharf 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE.
Any references to MyGPonline refer to a service provided by NAGP Ireland The National Association of General Practitioners 17 Kildare Street, Dublin 2,
These terms explain, what is required from you to provide you with the online consultation service. You will be asked to accept these terms as part of your account registration. We may update the terms as required and if your rights change, we will always notify you of this. If you do not agree to, or cannot comply with, these terms as amended, you should not use the App or Website. You will be deemed to have accepted these terms as amended if you continue to use the App or Website after any amendments are made.
You can get in touch with us in the following way:
For Smart Care Doc firstname.lastname@example.org
For NAGP email@example.com
Smart Care Doc International limited are providing a platform via NAGP Ireland to your own GP to enable them to offer you a secure online appointment. All medical advice you receive is covered under your GP’S terms and conditions. The telemedicine consultation will take place under the same GMC (Ireland) guidance as if the remote GP was face-to face with you.
No responsibility is accepted by Smart Care Doc International Limited for any medical advice given or any actions taken by either you the patient or your GP either before, during or after the online consultation. You are encouraged without exception to ensure that any information you provide is honest, legitimate and an accurate representation of your symptoms and health just as you would in a face to face consultation.
The online consultation service is not suitable if you have a condition or concern that you think will require a physical examination.
If you think you may have difficulty explaining, communicating or demonstrating your medical needs through an online consultation you are advised to seek a face to face appointment.
A card payment will be taken when each online consultation is booked. Fees can be obtained from your GP as normal.
If the online consultation is cancelled, then any fees paid will be refunded by your GP. Please contact your surgery for details of refunds available.
No refunds are available from Smart Care Doc international limited.
In the event of you requiring a diagnostic test you will be asked to attend your usual GP or clinic for the test to be undertaken.
Diagnostic tests will be charged on top of the consultation fee however, the GP will be able to give you an approximate cost of the required tests during your consultation.
All services are currently only provided in English if you need the services of an interpreter please use the face to face service.
You must be over the age of 18 to use the MyGPonline service.
You should not register on behalf of anyone other than yourself.
You should ensure that you have a working smart device.
You are responsible for ensuring that you are in a private and secure area to maintain your confidentiality.
If you are accessing our services from outside the UK, you should check whether it is lawful to access our services in the territory where you are. Remember we will not be able to prescribe medications to you outside Ireland.
We reserve the right to terminate an appointment if the consultation becomes abusive.
Technical requirements for using the MyGPonline app
The app needs certain data from you in order to work
It operates on either an android device or apple device
It requires a consistent data connection
If you are using a wireless connection to access the App you use avoid public Wi-Fi facilities and ensure the wireless network is secured with WPA-2 security.
We recommend that you download any updates available to you for the app and that you are using the latest version at all times.
In the event of the GP not starting your telemedicine appointment at the designated time please remain in the virtual waiting room, if you log off you may miss your appointment. If we are running exceptionally late, we will endeavour to contact you using your phone details.
Please remember that your internet provider could levy a data charge for using this service.
Using the MyGPonline app powered by Smart Care DocYou are allowed to use the app to hold an online consultation with your GP.
You must not modify or change the app or its contents in any way.
The app or its contents must not be copied, resold, duplicated or reproduced in any way for either non-profit or commercial concern.
You must not introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
We take the utmost care to ensure that our platforms are free of all harmful malware etc, but you should take your own precautions to ensure that you are fully protected when using an internet linked device.
You should also be aware of the sort of confidential information you are exchanging with your GP during the consultation and ensure that it is kept secure by using the appropriate anti snooping / antivirus software.
Any attack on the MyGPonline app via a denial-of-service attack or a distributed denial-of service attack, would commit a criminal offence, we will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
You may not use the logo’s or trademarks of either Smart Care Doc or NAGP without explicit written permission.
Limitations on our service provision
Occasionally we may not be able to provide online consultation services to you due to events outside our control. We are not responsible to you for this, but we will notify you as soon as possible and take steps to correct any issues causing disruption to our services.
We do not record consultations and we would ask that you do not either.
Privacy and security
Smart Care Doc international limited complies with the General Data Protection Legislation (May 2018 GDPR). We do not hold any of your personal medical data, it remains within your GP’S electronic patient record system. We hold only the following information to allow you to book and hold your appointment securely online:Name Date of birth Gender Username Password Mobile Number
We will use the information you provide with other information we obtain about you to administer and provide the services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services e.g. your own GP.
We will never use your information to offer you other goods or services.
Complaints and disputes
You can contact us at any time on the email address or phone number given at the start of these terms and conditions.
We will always try and resolve complaints quickly, please be aware that we can only deal with complaints regarding the MyGPonline platform and not about the care you receive from your GP any issues regarding this are dealt with through your own GP’S complaints procedure.
If you would like to make a formal complaint regarding the online consultation platform you can do so in writing to email firstname.lastname@example.org
MyGPonline NAGP Ireland The National Association of General Practitioners 17 Kildare Street, Dublin 2. Please submit your complaint as soon as possible and within 6 months of discovering the issue.
If you are not the patient, but complaining on their behalf, you must have their permission to do so.
We will acknowledge your complaint within 3 working days of receipt and will aim to have fully investigated it within 20 working days from the date it was received. Any delays will always be communicated with you. Please note a working day is Monday to Friday excluding public holidays.
You may cancel your online appointment via the MyGPonline app however any cancellation charges would be subject to the same terms and conditions as normally apply within your GP practice. Please contact your surgery for further details.